Visa and MasterCard have made important changes to merchant acceptance as part of a proposed settlement for merchants located in the U.S. and U.S. territories. For more information click here.

Retrieval Request

A retrieval request should be made within 120 days from the Central Site processing date (CPD). There are three types of documentation that an issuer can request. The number that corresponds to the type is included in the retrieval request:

  • Microfilm: This is a legible reproduction of the actual sales draft. Microfilm is the most common form of documentation.
  • Sales Draft: Also referred to as "hard copy" or "original paper." While the issuer may request this documentation, the acquirer is not required to provide it and may respond with a legible microfilm copy.
  • Substitute Draft: Also known as a facsimile draft. If the transaction was a MO/TO, rental, airline, parking garage, etc., a substitute draft may be provided. Although this draft does not have the cardholder's signature or card imprint it must include the following information:
    • Cardholder account number
    • Authorization code (if any)
    • Cards expiration date
    • Merchant name and location
    • Transaction date
    • Description of the merchandise
    • Transaction amount
    • Ship to information (if applicable)
    • Cardholders name (optional)
    • Store department (optional)
    • Transaction time (optional)

Substitute Draft

A retail electronic draft capture sale retrieval request may be fulfilled with a substitute draft, as long as the retrieval code is not 41,42, or 43 or the potential chargeback reason code is 37 or 39.

Waiting Period

A retrieval request can be initiated up to 120 days from the central processing date (cpd), unless the request is tax related or pertains to a pending court case. Then the merchant can receive a subpoena or request for a sales slip for up to three years.

Automated Responses

mastercom® visacom®
mastercom is a personal computer-based system that electronically transmits a copy of the requested sales draft via banknet, mastercard's transaction processing network.