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My Account

View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.

My Reports

View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.


Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.

Merchant News


>> Puerto Rico: Are You EMV Ready?

On October 15th 2014, the EMV liability shift took effect in Puerto Rico. Learn more about preparing your business with our resources below:

Ingenico iCT250 (Spanish)

Ingenico iWL220B (Spanish)

Puerto Rico EMV Download Instructions

>> Scoreboard Announcement: Effective immediately, Scoreboard, a MerchantConnect portal tool, will no longer be available due to insufficient customer demand and low usage. You will still have access to My Reports, which shows you timely and secure accounting information. We apologize for any inconvenience.

>> Amex Payment-Network Specific Information: For any Amex Payment-Network specific information, including the operating rules and regulations as well as PCI Data Security Standards information, Click here.

>> Data Security Alert: Please be aware of malware, such as Carbanak, that use spear phishing emails designed to allow remote access into networks. Elavon is aware of this issue, and is taking steps to ensure that its network is secure. If you have any questions about your account, please call the Customer Care number on your statement.