Welcome to MerchantConnect. This site contains all the information you need to manage your electronic payment activity.
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View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.
View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.
Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.
Backoff Malware in the News
You may have heard about a new security threat to Point of Sale (POS) devices called Backoff Malware. The vulnerabilities are associated to remote login on certain POS systems. These vulnerabilities do not exist on Elavon distributed POS systems. Elavon is not aware of any customers impacted by Backoff Malware.
Customers utilizing VirtualMerchant/Converge or Fusebox may be susceptible if a windows-based or other third party POS system is utilized. If you are uncertain about the security of your system, Elavon recommends engaging a security professional to assess vulnerability.
Additional information about Backoff Malware can be found at Click here.
Elavon offers solutions to enhance the security of your customers’ information including EMV enabled terminals. If you are interested in adopting this technology, talk to your sales representative for more information..
Heartbleed Security Incident
A new security threat to a number of websites has become well
known. To learn more about Heartbleed Click here.
Risk Mitigation for Phishing Attacks
To learn more about current fraud trends including various forms of
malware and phishing scams used by criminals Click here.