Welcome to MerchantConnect. This site contains all the information you need to manage your electronic payment activity.
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View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.
View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.
Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.
The following Fraud Alert has been provided by Elavonís Loss
Prevention Department. Questions can be forwarded to
Credit Back Scam: Our investigations have indicated fraudsters are targeting educational and non-profit merchants. The scam normally involves the merchant receiving a donation via email on a card issued in the United States. The merchant will then receive a second email requesting either the full or partial amount of the donation be refunded to a different card issued on a bank located in Nigeria. This scam is trending towards Atlanta area addresses being used on the original sales and currently reflects amounts in the range of $9,900. Please be aware of this potentially fraudulent activity within your merchant account. The best business practice to follow is to call Voice Authorization and request Code 10 verification on any suspicious donation transmitted over the internet or per an email request.
Data Breach Industry Trend Report
Elavon appreciates your business, and we are committed to
supporting you and keeping your business safe. On January 16th a
third party issued a technical bulletin to retailers describing
malicious software and techniques related to a recent large scale
industry data breach. Elavon is not the credit/debit card processor
associated with this particular breach, but we have contacted the
company that distributed the report to understand how the malware was
injected/distributed. Elavon will continue to monitor the situation.
While we are not approved to distribute this report, we recognize
your request for more information. We have been provided the
following email addresses and encourage you to contact
email@example.com or firstname.lastname@example.org to request a
copy of the technical bulletin.