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My Account

View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.

My Reports

View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.

Support

Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.

Merchant News

 

Risk Mitigation for Phishing Attacks

To learn more about current fraud trends including various forms of malware and phishing scams used by criminals Click here.

Pre-Text Calling Alert

We have received customer reports of receiving automated calls claiming to be MerchantConnect and asking that they press number 1 on their keypad to update their account. Should you receive calls of this sort, please do not provide any account information. As part of our commitment to keeping your account and personal information safe and secure, please report fraud or other suspicious issues to your MerchantConnect account support representitives or email customerservice@merchantconnect.com.

Data Breach Industry Trend Report

Elavon appreciates your business, and we are committed to supporting you and keeping your business safe. On January 16th a third party issued a technical bulletin to retailers describing malicious software and techniques related to a recent large scale industry data breach. Elavon is not the credit/debit card processor associated with this particular breach, but we have contacted the company that distributed the report to understand how the malware was injected/distributed. Elavon will continue to monitor the situation. While we are not approved to distribute this report, we recognize your request for more information. We have been provided the following email addresses and encourage you to contact info@isightpartners.com or dramos@isightpartners.com to request a copy of the technical bulletin.