Welcome to MerchantConnect. This site contains all the information you need to manage your electronic payment activity.
It's fast. It's easy. It's secure. Connect today!
View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.
View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.
Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.
Risk Mitigation for Phishing Attacks
To learn more about current fraud trends including various forms of
malware and phishing scams used by criminals
Pre-Text Calling Alert
We have received customer reports of receiving automated calls
claiming to be MerchantConnect and asking that they press number 1 on
their keypad to update their account. Should you receive calls of this
sort, please do not provide any account information. As part of our
commitment to keeping your account and personal information safe and
secure, please report fraud or other suspicious issues to your
MerchantConnect account support representitives or email firstname.lastname@example.org.
Data Breach Industry Trend Report
Elavon appreciates your business, and we are committed to
supporting you and keeping your business safe. On January 16th a
third party issued a technical bulletin to retailers describing
malicious software and techniques related to a recent large scale
industry data breach. Elavon is not the credit/debit card processor
associated with this particular breach, but we have contacted the
company that distributed the report to understand how the malware was
injected/distributed. Elavon will continue to monitor the situation.
While we are not approved to distribute this report, we recognize
your request for more information. We have been provided the
following email addresses and encourage you to contact
email@example.com or firstname.lastname@example.org to request a
copy of the technical bulletin.