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My Account

View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.

My Reports

View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.

Support

Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.

Merchant News

 

>> Puerto Rico: Are You EMV Ready?

On October 15th 2014, the EMV liability shift took effect in Puerto Rico. Learn more about preparing your business with our resources below:

Ingenico iCT250 (Spanish)

Ingenico iWL220B (Spanish)

Puerto Rico EMV Download Instructions

>> Amex Payment-Network Specific Information

For any Amex Payment-Network specific information, including the operating rules and regulations as well as PCI Data Security Standards information, Click here.

>> Data Security Alert: Carbanak, a malware that is being used to commit financial crime, has targeted more than 100 financial institutions and retailers in more than 30 countries. It uses spear phishing emails designed to appear like legitimate banking communications to allow remote access into a targetís network, leading to malicious activities.

Elavon is aware of this issue, and is taking steps to ensure that its network is secure. Please keep in mind that we never ask you to confirm your account or personal information over an email. If you have any questions about your account, please call the Customer Care number on your statement.

You can learn more about how to protect your business here.