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Support

Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.

Merchant News

 

>>Visa is making changes to its dispute resolution process. Effective April 15, 2018, your deadline to respond to dispute notifications will be reduced from 45 days to 30 days. To speed up the response process, you can sign up for email or fax notifications. Contact customer service for more information.

>>Are You Ready for TLS v1.2? If your device is not updated to the TLS v1.2 encryption standard by March 31, 2018, your payment processing service may be interrupted. For more information, visit www.besha2ready.com!

>>Get on the Map with Apple® If your company accepts Apple Pay, you can help your customers find you by adding a local business listing on Apple Maps. The Apple Maps Connect Service allows you to provide basic business details, your website URL and your social media information.

To get started with Apple Maps, have your Apple ID handy and visit the self-service data entry portal, Apple Maps Connect.

>>Accept UnionPay! Some 3.5 million people will visit the U.S. from China this year. You can increase sales and help them feel welcome by displaying a decal that includes the brandmark of UnionPay

>> Amex Payment-Network Specific Information: For any Amex Payment-Network specific information, including the operating rules and regulations as well as PCI Data Security Standards information, click here.