Welcome to MerchantConnect. This site contains all the information you need to manage your electronic payment activity.
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View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.
View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.
Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.
>> EMV: Are You Ready?
The EMV liability shift was effective October 1, 2014 for Puerto Rico. Are you prepared? We’ve put together a series of educational videos to help you understand the different transactions you can accept on your EMV-capable terminal. Click on the link below for your specific POS terminal model:
>> Amex Payment-Network Specific Information
For any Amex Payment-Network specific information, including the operating rules and regulations as well as PCI Data Security Standards information, Click here.
>> Data Security Alert: Carbanak, a malware that is being used to commit financial crime, has targeted more than 100 financial institutions and retailers in more than 30 countries. It uses spear phishing emails designed to appear like legitimate banking communications to allow remote access into a target’s network, leading to malicious activities.
Elavon is aware of this issue, and is taking steps to ensure that its network is secure. Please keep in mind that we never ask you to confirm your account or personal information over an email. If you have any questions about your account, please call the Customer Care number on your statement.
You can learn more about how to protect your business here.