Visa and MasterCard have made important changes to merchant acceptance as part of a proposed settlement for merchants located in the U.S. and U.S. territories. For more information click here.
Keeping your account information up to date is imperative to ensure that you receive your funds and are provided with excellent customer service. If your contact, mailing address, or DDA information changes, send us an update from this site. You will receive a confirmation email verifying the changes, usually within 3 business days.
If you need to change other account information please contact us for more information.
We maintain several address types for accounts and support updating the following types online:
- Physical (DBA) Location
- Statement or Billing Address
- Corporate Address
- Shipping Address
For address updates, please see the form below. For all other account update inquiries, please contact us for more information.
Business Name & Bank Information
Some of the most important information we have regarding your account is your Business Name (DBA) and Checking Account (DDA) information. If you would like to change any of this information, please complete one of the forms below. Be sure to obtain the appropriate signatures to avoid any delays in processing the change.
If you run a seasonal business and need to request a seasonal closing or reopening, send an email to Account Updates. Please include your Merchant ID, contact name, phone number, the date your account needs to be reopened or closed, and any equipment needs. If you need equipment, please let us know at least one week prior to date of reopening to ensure that the equipment arrives in time.
Imprinter Plate Orders
Visa / MasterCard regulations require merchants to have a working imprinter and plate for imprinting cards that must be hand-keyed. If you need a plate, email us at Plate Order. Plates are $5.00 each and will be debited from your Business Checking Account. Once you receive a confirmation that your plate has been ordered it should arrive within 5-7 business days.
Chargeback & Retrieval Notification
With our program, you can quickly and conveniently be notified via fax or email of any chargebacks or retrievals posted to your account within 24 hours of it being generated.
The program gives you more time to respond to your chargeback and retrieval requests. In addition, you will receive a reminder notice in the event you forgot to respond to the notice. All you need to enroll in the program is a dedicated fax line. To enroll, simply complete the Enrollment Form and fax it back to (877) 888-2034.