Code 10 Authorization for Risk Management

There are numerous risk management solutions that can help prevent fraud and unnecessary monetary loss for any business. In today's increasingly electronic business world, keeping credit card and customer information confidential is vital. Fraud can happen anywhere; whether you sell goods over the internet or phone, or have face-to-face transactions with your customers. “Code 10” is a simple way to detect suspicious activity just by answering a series of yes/no questions to verify the cardholder’s information. By following a few simple tips and guidelines, you can manage your risks and detect fraudulent activity before it gets out of hand.

To learn more about protecting your business, click here.

Do you need assistance with activating your payment processing software?

Elavon's network has a team dedicated to assisting you with activating your new payment processing software!

Upon receipt of your equipment, reprogram kit, or PC software please call the Merchant Activation Department at (866) 451-4007 if assistance is needed. Otherwise, if your account remains inactive after 7-10 business days from the time you received your new equipment then we will contact you to assist with the activation of your account.

Prior to calling please have:

  • Your Merchant ID
  • Kit and equipment i.e. cables, manuals, stickers, and/or software set up discs
  • Access to an analog phone line
  • Access to the internet if using Virtual Merchant

Terminal Products

Activation takes approximately 15 to 20 minutes. The session is designed to assist you with properly setting up your terminal, training, and to answer any product support questions.

Software & Internet Products

The training session takes approximately 45 minutes to 1 hour. The session is designed to assist you with properly setting up your software, training, and to answer any product support questions.

The Merchant Activation Department is available Monday - Friday, 8:30 AM to 7:00 PM EST.

If you are in need of a refresher on how to use your terminal, please visit our Point-of-Sale Equipment Section to download a Quick Reference Guide.