Code 10 Authorization for Risk Management
There are numerous risk management solutions that can help prevent fraud and unnecessary monetary loss for any business. In today's increasingly electronic business world, keeping credit card and customer information confidential is vital. Fraud can happen anywhere; whether you sell goods over the internet or phone, or have face-to-face transactions with your customers. “Code 10” is a simple way to detect suspicious activity just by answering a series of yes/no questions to verify the cardholder’s information. By following a few simple tips and guidelines, you can manage your risks and detect fraudulent activity before it gets out of hand.
To learn more about protecting your business, click here.
Keeping your account information up to date is imperative to ensure that you receive your funds and are provided with excellent customer service. If your contact, mailing address, or DDA information changes, send us an update from this site. You will receive a confirmation email verifying the changes, usually within 3 business days.
If you need to change other account information please contact us for more information.
Address
We have several addresses on file for your account each is important to ensure that relevant information reaches the correct location. Currently, we keep the following addresses on file:
- Physical (DBA) Location
- Statement or Billing Address
- Corporate Address
- Shipping Address
Simply send us an email at Account Update with the new information. Make sure to indicate which address you need to update. Please include your Merchant ID, business name DBA Address, DBA Phone Number, DBA Fax Number, Owner Name, Owner Address and Federal Tax ID Number.
Business Name & Bank Information
Some of the most important information we have regarding your account is your Business Name and Checking Account (DDA) information. If you would like to change any of this information, please complete one of the forms below.
- Business Checking Account Number - In order to update the business checking account number that we have on file, it is necessary for you to include a copy of a voided check. This will ensure that you avoid any delays. To update your DDA, please complete and submit one of the following:
- Business Name - Be sure to complete the pertinent information and obtain the appropriate signatures to avoid any delays in processing the change. To update your DBA, please complete and submit one of the following:
Seasonal Account
If you run a seasonal business and need to request a seasonal closing or reopening, send an email to Account Updates. Please include your Merchant ID, contact name, phone number, the date your account needs to be reopened or closed, and any equipment needs. If you need equipment, please let us know at least one week prior to date of reopening to ensure that the equipment arrives in time.
Imprinter Plate Orders
Visa / MasterCard regulations require merchants to have a working imprinter and plate for imprinting cards that must be hand-keyed. If you need a plate, email us at Plate Order. Plates are $5.00 each and will be debited from your Business Checking Account. Once you receive a confirmation that your plate has been ordered it should arrive within 5-7 business days.
Chargeback & Retrieval Auto Fax Notification
With our Auto Fax program, you can quickly and conveniently be notified via fax of any chargebacks or retrievals posted to your account within 24 hours of it being generated.
The Auto Fax program gives you more time to respond to your chargeback and retrieval requests. In addition, you will receive a reminder notice in the event you forgot to respond to the notice. All you need to enroll in the Auto Fax program is a dedicated fax line. To enroll, simply complete the Auto Fax Enrollment Form and fax it back to (877) 888-2034.